Refund policy

Return & Refund Policy - Female Top Shop

Last Updated: September 28, 2025

Overview

At Female Top Shop, we want you to be completely satisfied with your purchase. We offer a comprehensive 3-day return policy with full refunds for eligible items. This policy outlines your rights as a customer and our commitment to fair and transparent return practices.

Return Policy Summary

  • Return Window: 3 days from delivery date
  • Refund Processing Time: 5-10 business days after approval
  • Return Shipping: Customer responsible for return shipping costs (unless item is defective)
  • Refund Method: Original payment method
  • Geographic Coverage: United States of America (USA)

Eligibility Requirements

Standard Return Requirements (All Items)

To be eligible for a return, items must meet ALL of the following conditions:

  • Timeframe: Returned within 3 days of delivery date
  • Condition: Original, unused condition with no signs of wear
  • Tags: All original tags must be attached and intact
  • Packaging: Original packaging, boxes, and protective materials required
  • Proof of Purchase: Receipt or order confirmation required
  • Cleanliness: Free from odors, stains, pet hair, or damage
  • Sellable Condition: Must be clean and ready for resale

Items That Cannot Be Returned

The following items are FINAL SALE and cannot be returned or exchanged:

  • Sale items and clearance merchandise marked "Final Sale"
  • Gift cards and store credit
  • Custom orders or personalized items
  • Items damaged through normal use or customer misuse
  • Products returned after the 3-day window
  • Items without original tags or packaging
  • Worn, washed, or altered merchandise
  • Items with hygiene seals removed (where applicable)
  • Hazardous materials, flammable liquids, or gases

Category-Specific Return Guidelines

Clothing Items (Tops, Dresses, Bottoms)

  • Must be unworn with all original tags attached
  • No alterations, stains, deodorant marks, or odors
  • Hygiene stickers must remain intact where applicable
  • No signs of stretching or wear on fabric
  • Formal wear must include original garment bags

Footwear

  • Must show no signs of outdoor wear on soles
  • Original shoe boxes and tissue paper required
  • Protective stickers on soles must remain intact
  • Shoes must be tried on indoors only on clean surfaces
  • No scuffs, scratches, or wear marks

Bags & Accessories

  • Must include all original tags, dust bags, and protective packaging
  • Hardware and zippers in perfect working condition
  • No wear on handles, straps, or exterior surfaces
  • Jewelry must be in original boxes without tarnishing or damage
  • Belts must show no creasing or stretching

Home Textiles & Décor

  • Must be unused and unwashed
  • Original vacuum-sealed or protective packaging required
  • Bed sheets and towels in original fold patterns
  • Rugs with no foot impressions or furniture marks
  • Canvas items with no nail holes or mounting damage

Intimate Apparel & Loungewear

  • Must be in hygienic condition and unworn
  • All original tags and protective packaging required
  • Hygiene liners must remain intact
  • No signs of body oils, perfume, or deodorant

Return Process

Step 1: Contact Us

Email us at femaletopshop@gmail.com within 3 days of delivery to request a return authorization. Include:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if item is damaged or defective)

Step 2: Return Authorization

We will review your request within 24-48 hours and provide:

  • Return authorization number
  • Return shipping instructions
  • Return shipping label (for defective items only)

Step 3: Package & Ship

  • Pack items securely in original packaging
  • Include return authorization number
  • Ship to our returns address:

Female Top Shop Returns
3200 Naglee Road, 112
Tracy, CA 95304
United States

Step 4: Processing

  • Items are inspected within 3-5 business days of receipt
  • Email notification sent regarding approval status
  • Approved returns processed for refund

Important: Items sent without prior authorization will not be accepted and may be returned to sender at customer expense.

Refund Information

Refund Timeline

  • Inspection: 3-5 business days after we receive your return
  • Processing: 5-10 business days after approval
  • Bank Processing: Additional 3-5 business days depending on your financial institution
  • Total Timeline: 8-20 business days from when we receive your return

Refund Method

  • Refunds issued to original payment method only
  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Bank transfers: 5-15 business days depending on institution

Partial Refunds

Partial refunds may be issued for:

  • Items showing minor signs of use
  • Items missing original packaging (50% restocking fee)
  • Items returned after 3 days but within 60 days (25% restocking fee)
  • Damaged returns due to improper packaging

What's Refunded

  • Full Purchase Price: For approved returns in original condition
  • Taxes: All applicable taxes refunded
  • Original Shipping: Refunded only if item was defective or incorrect
  • Return Shipping: Customer responsibility unless item was defective

Exchanges

We do not offer direct exchanges. For fastest service:

  1. Return your unwanted item for a full refund
  2. Place a new order for your desired replacement
  3. This ensures you receive your preferred item quickly

Defective or Incorrect Items

Immediate Action Required

If you receive a defective, damaged, or incorrect item:

  • Contact us immediately at femaletopshop@gmail.com
  • Include photos of the defective item and packaging
  • We will provide a prepaid return label
  • Full refund plus original shipping costs will be issued

Our Responsibility

For defective or incorrect items, we cover:

  • Return shipping costs
  • Original shipping fees refund
  • Express replacement shipping (when available)
  • Full refund of purchase price and taxes

Customer Rights & Protection

Your Rights

  • Clear return policy information before purchase
  • Fair inspection of returned items
  • Timely refund processing
  • Protection against unfair return denials
  • Access to customer service throughout the process

Dispute Resolution

If you disagree with our return decision:

  1. Contact our customer service manager at femaletopshop@gmail.com
  2. Provide additional documentation or photos
  3. We will re-review your case within 5 business days
  4. Final decisions can be escalated to consumer protection agencies

Contact Information

Email: femaletopshop@gmail.com
Response Time: 24-48 hours
Business Hours: Monday-Friday 9:00 AM - 5:00 PM PST

Returns Address:
Female Top Shop Returns
3200 Naglee Road, 112
Tracy, CA 95304
United States

Policy Updates

This return and refund policy may be updated periodically. Changes will be posted on this page with the revision date. Continued use of our website after policy changes constitutes acceptance of the updated terms.

Questions? Contact us at femaletopshop@gmail.com for any return-related inquiries.

This policy complies with Google Merchant Center requirements, consumer protection laws, and international e-commerce regulations.